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Christmas and New Year 2019/20

Published on 29/10/2019

A quick heads up to let you know about work restrictions over the holiday period, and the support that is in place for you across this period.

Planned Work Restriction:

FROM: Friday 20th December 2019 at 8.00am

TO: Thursday 9th January 2020 at 8.00am

Our Offices Are Closed:

FROM: Friday 20th December 2019 at 5.00pm

TO: Thursday 9th January 2020 at 8.00am

Planned work restrictions cover activity where work on network assets or systems could affect the service customers rely on, or another service provider’s network. This means there will be limited provisioning of new services or MACs actioned during this time.

For clarity, services will focus on reliability and restoration only.

The after-hours on-call facility will be available via

Our main numbers

New Zealand 0800 842 326 or +64 9 222 0000

Australia 1800 940 604 or +61 2 8417 2357

If you have an issue please send an email to support@devoli.com and for urgent issues please follow up with a phone call. After hours service may incur a fee as outlined in your Service Level Agreement. Any billing and non-urgent support and provisioning enquiries will be responded to upon our return.

NZ LFC’s Field Force Teams will be operating during the holiday period, including their faults teams on statutory holidays, with schedules adjusted to meet forecasted demands, this includes normal fault restoration services. Provision Ready for Service (RFS) dates provided over this period will reflect the Field Force schedule availability, including data (HSNS) provisioning requests. Carrier faults escalated during the holiday period will be treated as BAU, as their faults team will be maintaining their service desk during this time.

If you have any questions please get in touch.

We wish you a Merry Christmas and a Happy New Year!

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