Planned Work Restriction:

FROM: Friday 18th December 2020 at 8.00am

TO: Monday 11th January 2021 at 8.00am


Our Offices Are Closed :

FROM: Friday 18th December 2020 at 5.00pm

TO: Thursday 7th January 2021 at 8.00am

Planned work restrictions cover activities where work on network assets or systems could affect the service customers rely on. They also include any work affecting another retail service provider’s network. This means there will be limited provisioning of new services or MACs actioned during this time.

For clarity, services will focus on reliability and restoration only.

The after-hours on-call facility will be available via our main numbers.

• New Zealand - 0800 842 326 or + 64 9 222 0000

• Australia - 1800 940 604 or + 61 2 8417 235

If you have an issue please send an email to support@devoli.com and for urgent issues please follow up with a phone call. An afterhours service fee may be incurred as outlined in your Service Level Agreement. Any billing and non-urgent support and provisioning enquiries will be responded to upon our return to full operations on the 11th of January.

NZ LFC’s Field Force Teams will be operating during the holiday period, including their faults teams on statutory holidays, with schedules adjusted to meet forecasted demands. This includes normal fault restoration services. Provision Ready for Service (RFS) dates provided over this period will reflect the Field Force schedule availability, including data (HSNS) provisioning requests. Carrier faults escalated during the holiday period will be treated as BAU, as their faults team will be maintaining their service desk during this time.

If you have any questions please do not hesitate to get in touch with our team.