Devoli Platform: MSPs' key to profitable connectivity services

31 Mar 2026

The Devoli Platform: Your key to unlocking Connectivity as a Service

For a long time, connectivity (broadband, mobile, voice and more) has been seen as a necessary but messy add‑on for the business ICT product portfolios of managed service providers. Low margins, high effort, and a disproportionate drain on support and operations resource. That reality is what we set out to change with the Devoli Platform.

The platform has come a very long way over its 18 years in existence. Our partners are using it to deliver connectivity in a way that’s increasingly profitable, scalable, and operationally sane. With every refinement we make, that proposition is becoming even more compelling.

Higher margins start with a lower cost to serve

The difficulty in profiting from connectivity has always been ‘cost to serve’.

Provisioning complexity, billing admin, fragmented carrier portals, and reactive fault management all eat into margins fast. The Devoli Platform was designed from the ground up to remove that friction. In fact, lowering cost to serve is our number one priority KPI with key partners.

By centralising ordering, provisioning, monitoring, billing, and service management into a single platform, our partners are seeing:

  • Fewer manual touchpoints

  • Faster service activation

  • Cleaner, more automated billing

  • Reduced support overhead

Every improvement we make to the platform drives partners’ margin growth. When those ‘unit economics’ improve, connectivity becomes more of a strategic product – not a distraction, and not just a customer stickiness play.

Our network plugs in. The platform does the heavy lifting.

One principle we’ve held firmly from day one is that MSPs shouldn’t need to manage networks; they should be freed up to manage relationships and outcomes.

In line with that, our partners don’t need to worry about the network, the wholesale agreements and the ability to scale – we have our own carrier-grade Devoli Network and we manage all those nuts and bolts behind the scenes.

What your IT technicians work with day-to-day is the platform. It enables quoting, provisioning, lifecycle management and billing, all handled through one easy portal.

You can easily offer broadband, mobile, and voice services without inheriting the traditional telco headaches. You don’t need multiple carrier logins, there’s no need to stitch systems together, and your business doesn’t need to build telco muscle internally.

The platform is the interface between your business and our network.

Continuous refinement, compounding value

I want MSPs to understand that the Devoli platform is never ‘done’. Our dedicated software engineering and product team refine and improve it continually based on real partner feedback and real operational use cases. Over 18 years since our inception these refinements have been quietly removing friction and unlocking new efficiencies that have compounded into the seriously powerful platform we run today.

For our Devoli partners this means:

  • Less time managing services

  • More time serving customers

  • Confidence to scale connectivity across their customer base

Gone are the days when connectivity as a service was about bolting on circuits. It’s now about efficiently delivering repeatable, low‑touch services that grow alongside your managed services contracts and work hard to help you retain customers. That’s where the market is heading and that’s what our platform delivers.

Check out how the Devoli Platform has been integral to Contact Energy’s broadband business growth here.

Try out the Portal

If you considered 'doing telco’ a few years back, things have changed a lot since then. The rationale for avoiding offering CaaS used to be valid, but now it’s rapidly disappearing with the refined technology that's been developed. The barriers to entry are lower than ever.

You don’t need to be a telco, you don’t need to overhaul your business model, you just need the right platform to plug into.

Dedicated to supporting our partners

Technology alone doesn’t make a great platform – excellent people are critical enablers in any connectivity game. We have some of NZ’s best connectivity experts on our team who have grown with our platform and know connectivity inside out.

Partners consistently tell us how much they value our Customer Success team, not just for resolving issues but for helping them grow their connectivity business.

From onboarding through to scaling, our team works closely with yours because with our wholesale-only model, we only succeed if you do. That dedicated partner support matters, especially when you’re expanding into new revenue streams – and traditional telco behemoths just can’t compete with our personal level of service.

Connectivity as a strategic growth lever

Connectivity is no longer just a checkbox item. When delivered correctly, it becomes sticky, recurring revenue that strengthens customer relationships and underpins your entire managed services offering.

Our utopia is to make connectivity ‘instant, global and invisible’. That’s our north star and means Devoli partners can be sure of profitable, low‑touch connectivity services that only get better over time.

We’re getting closer to that vision of a global platform, and our partners are already seeing the results.

If you’re ready to make connectivity work for your business, we’re ready to plug you in.

you’re an existing Devoli partner you can log into the portal here. If not, you can read more here.