Customer Case Studies
Retail Brands
Contact Energy: Retail broadband solution
Since 2019, Contact has partnered with Devoli to bundle broadband alongside its energy products to customers across New Zealand. Devoli’s white-label broadband solution and expert team have been integral to the growth of Contact’s broadband base.
During that time, we've improved Contact's customer agent ration from 1:400 to 1:2000 customers for broadband, demonstrating the power of our platform in driving scale and efficiency in delivery of telecommunications services.
Driven by Contact’s strong broadband acquisition marketing strategy and emabled by Devoli's platform and support teams, Contact Broadband has seen rapid connection growth, gaining more than 8% NZ broadband market share to date.
115,000
consumer broadband connections
7
years of strong partnership
8%
market share of NZ broadband connections
What Contact Energy are saying
“Devoli’s platform and Customer Success team elevated our broadband customer experience to the next level. Our CSRs loved the new onboarding tools as it made their broadband job much easier – so much that the onboarding experience has become a hallmark of Contact Broadband. If issues do arise we know their team is ready to help.”
Bryan Middleton, GM Customer Experience, Contact Energy